Frequently Asked Questions
We are sorry for any frustrations caused as a result of this error.
Kindly attempt to sign in again, whilst following these instructions:
1) Kindly check to see if you have signed in with the correct registered email address
2) Enter your password. If it is invalid, do click on “Forget Password” and create a new password
Your new password will be sent to you via email. Should you still face this problem, kindly email us at firstname.lastname@example.org and we will investigate accordingly.
Kindly follow these steps to create your account:
1) Click on “My Account”
2) Register your email address and select “Create an account”
3) Complete all required fields and click “Register”
An email confirmation will be sent to your prescribed address for account verification
No, you can checkout as Guest.
We are not able to assist with amending your order as we want to get your orders to you as fast as we can. This refers to combining orders, order cancellation, changing your shipping address and payment.
We do allow exchanges or returns in the event that the item order is well received by your end.
For more information, kindly click here.
You can select your preferred currency on the main page to view the price of the item in the chosen currency. However, all orders will be calculated in SGD, as reflected in the payment page.
For international orders, kindly note that price conversions are pegged at prevailing exchange rates as reflected by Singapore banking and financial institutions.
We thank you for your patience with us and want to get your items packed and delivered to you efficiently.
We aim to get your items ready for delivery, 1-2 working days upon verification of payment and confirmation of order by our system.
Delivery will be done on the following day, during business hours through Monday to Friday. For estimated shipping timings, kindly refer here.
We are sincerely sorry to have caused you this inconvenience and would promptly rectify this error.
Kindly follow the below steps to alert us of this error:
1) Double check your order invoice with the item(s)
2) Email us with your order number and description of error
We will get back to you within 1-2 business days and make arrangements to send out the item to you.
We are sincerely sorry to have caused you this inconvenience and would promptly rectify this error.
Kindly follow the below steps to alert us, before further advice is given.
1) Email us 1-2 photos of the defect or incorrect item and 1-2 photos of the product with original tags attached
2) State your name, order number and description of the error We will get back to you within 1-2 business days.
An item is defective if there is a manufacturing fault or if the item is vastly different from how it is portrayed in our website.
For more details on return and exchange process, kindly click here.
For Singapore Customers
If you face any dissatisfaction in your item order, you can return the product to us for store credits within 10 business days from the item order’s delivered date.
For International Customers
If you face any dissatisfaction in your item order, you can return the product to us for store credits within 20 business days from the item order’s delivered date.
For more details on return process, kindly click here.
Yes, we can accede to your request. Kindly note that additional costs for postage and wrapping of your items may be required.
To track your order, kindly refer to the tracking reference provided in your Order Shipped email. Click on the right tracking link in the email and track your order accordingly.
This will apply in the below situations. For items which are currently in someone's shopping cart, the status of the item will be reflected as "Temporarily Unavailable".
For items which are no longer in stock, the status reflected will be "Sold Out".
You will be placed in our waiting list or you can opt to be in our waiting list for it and will be informed once a restock is available for it.
To successfully confirm your item order, you are advised to checkout and make payment as soon as you can. If you face any difficulties, kindly email us at email@example.com for further assistance.
For convenience, you can register for an account first before shopping with us. Otherwise, you can checkout as Guest.
Click on Shop to view all items, choose your preferred size and color. Proceed to checkout and choose your mode of delivery.
Confirm your order with payment and await to receive/collect it.
We love that our designs are well received! Should you request to have a certain item restocked, do send us the item name, description via email to firstname.lastname@example.org and we will assist accordingly.
We do restock our best sellers from time to time, so do follow us on Instagram & FB to be in the loop for our updates!
We do open preorders and restock our products. Should you be interested in an unavailable item, kindly leave your email in the waiting list for that item. There will be a notification sent to you once the item is restocked and available for your purchase. Preorders are done when the item is not available at time of launch.
Kindly note that restocks are depend on various factors such as the availability of fabric, the demand for the item and the current on-going trends.
Hand-washing in cold water is recommended for all products, especially for items with intricate details such as lace, crochets, embellishment, this is so as to maintain the products in prime condition. Do not: soak, use excessive detergent, use bleach, iron on prints and embellishments.
Before washing, turn your garments inside out.
Separate your laundry into groups with similar colors – whites, darks and colors. To avoid color runs, always rinse your item in cold water.
Low to Medium heat ironing is advisable for all products except those that have silk, satin and chiffon content. We would recommend steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron).
To avoid any color transfer, avoid wearing denims/suede items will light colored items/accessories for the first few wear. Color may also transfer onto other garments, upholstery and bags. Do take note whenever necessary.
For jewelry and accessories products, it might tarnish when exposed to air for prolonged periods. Avoid contact with perfume for jewelry and accessories as well.
For additional care instructions on each item, it will be advised in the item description for each item.
We understand the importance of confirming your correct size, thus the sizing guide for every item can be found in the 2nd tab at left hand description box. We try to keep all measurements true to each garment received, but do allow for slight discrepancy (up to 2cm) as every piece is constructed by hand.
We do not sell gift cards at the moment, but would be exploring this option really soon. Do subscribe to our mailing list, and follow us on Instagram and Facebook for further updates.
Store credits are applied to your account and act as cash. However, it has an expiry date and must be used within 3 months from date of issue. Once you have received the store credit in your account, it will be automatically used to offset your next order with us, upon Checkout. If there is an outstanding amount after deducting your store credit, you will be directed to make payment via Paypal.
Upon checkout, kindly choose your preferred payment mode. It should lead you to a separate window of the payment service provider. Kindly complete the payment transaction before closing all windows. Upon successfully payment made, you will be directed back to our website.
An email receipt will be sent to your registered email account.
Shopping at VGY is easy and fuss free with payment being possible via Paypal and major credit cards.
Yes, payment for delivery is required for every order, unless you opt for Self Collection. However, we do have postage promotions from time to time, so do sign up to be notified.
To track your order, kindly refer to your order shipped email. Use the tracking reference and track your orders with the shipping link provided in the email.
We will require at least 2 working days to process and pack your order, thereafter, it will be sent out to you via your requested shipping mode. For more information, kindly refer to here.
Yes, self collection is available at our flagship store at the VainGloriousYou Boutique at 42 Haji Lane level 1. Kindly note to await for the email notification that will be sent to your email, that will notify you that your item is ready for collection, before coming down to collect your item.
There may be additional charges in terms of customs and import duties and you will be advised by the relevant postal services (of your country) once the parcel reaches your country. For more information, kindly click here to find out!
Yes, your privacy and security is of our utmost importance when you shop with us. We will not divulge your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the VGY store online. This will not be done unless granted permission by you.
In special circumstances VGY may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
No we do not, payments are strictly handled by our payment gateway provider, Paypal. Paypal is a globally recognised payment gateway provider with robust security, fraud detection and SSL encryption. With Paypal, it means we never need to store any of your credit card details on VGY so you can have peace of mind your details are keep private when shopping with us.
A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By registering an account with us, your computer will store an identifying cookie by remembering your email address, saving you time each time you log into our store. If you wish to prevent cookies from being stored on your computer, you can change the settings on your browser. If you are using public computer, you are advised to log out every time you log in.
Promotions & Offers
We are always thinking of new ways to delight our valued subscribers & customers! To be on our priority list, do subscribe to our mailing list, and follow us on Instagram and Facebook. Kindly note that ongoing promotion(s), may not be used in conjuction with other promotions. For more details on each promotion, kindly read the terms and conditions specified.
Store credit acts like cash, and is a refund made to the customer’s account on VGY online upon the receipt of a return item. However, it has an expiry date and customers have to use it within 3 months from the date of issue. When you make your next online order with us, it is automatically deducted from the final amount of that order.
A promotional code is usually a discount off your order, for a limited time period. We offer special priviledges using this method from time to time, and sometimes, will surprise our valued subscribers & customers with this too! Unlike store credit, it has no cash value and you will have to input this code into the specified discount field to apply it to your order!
You can sign up to be on our newsletter, and follow us on Instagram and Facebook. We do spring surprises up from time to time, so you would be pleasantly surprised!
We are sorry to hear this and would like to rectify this issue as soon.
Kindly send us an email at email@example.com with the following details:
1) Screenshot of the problem faced
2) Description of the problem faced
3) Date and timing of incident
We will get back to you within the day.
Exchanges & Returns
We do allow return, as long as the item meets the condition of return. For more information, kindly click here.
There will be a store credit arrangement processed for you upon the receipt of your return. There will not be any cash refunds.
Kindly note that there will not be a reimbursement of the postage amount paid for returns.
Return requests must be emailed to us at firstname.lastname@example.org within 1 week upon receipt of the item by the customer.
All returns must be done via trackable mail option or a deposit at our flagship store (recommended).
We do allow exchanges, as long as the item meets the condition of exchange. For more information, kindly click here.
In the event that a replacement item is not available, the customer will be allowed to make an exchange to another item, or opt for a store credit arrangement. There will not be any cash refunds.
If the exchange is due to an incorrect item/defective item that we have sent out to you, there will be a reimbursement of the postage amount paid via store credit.
Exchange requests must be emailed to us at email@example.com within 1 week upon receipt of the item by the customer. All exchanges must be done via trackable mail option or a deposit at our flagship store (recommended).
We apologize for this delay in processing your store credit, as there might have been a delay in the receipt of your item from our shop or via mailing.
For returns of Singapore orders, kindly note that it may take up to 7 days for your return to reach us. For returns of international orders, it would take up to 3-4 weeks for your return to reach us.
Upon the receipt of your returns, we will notify you within 3 business days. Should you not receive any update from us, kindly email us at firstname.lastname@example.org and we will get back to you shortly.
You can drop us an email at email@example.com.
We will get back to you within 2 business days.
The newsletter might have landed in your junk/spam folder. Kindly add us to your address book to start receiving our updates.
However, if you still do not receive our mailers after doing so, you may want to check to check back with us at firstname.lastname@example.org.
You can first try to refresh the page and try again as this may be a result of the high volume of visitors at the website currently.
If you are still unable to cart out your items, please email us at email@example.com with the following information:
1) Your name
2) Your registered email with us
3) Description of problem faced
4) Screenshot of problem
We will get back to you shortly.
You can first try to refresh the page and try again.
Otherwise, you may consider trying another browser to access our site. For the best browsing experience, kindly ensure that the browser has been updated to the latest version available.
If you are still unable to access the site, please email us at firstname.lastname@example.org with the following information:
1) Your operating system
2) Your browser used to access the site
3) Print- screen of error message on site
We will get back to you shortly.